Trusted Service

Whether Routine Maintenance Or Emergencies

Trust. It's not a word our team takes lightly. We understand trust is earned as well as maintained. The Basepoint service team is always at your disposal. From our 24-hour service, to our experienced and certified techs, our commitment to quality never stops. Our team is ready to get your system up and running anytime day or night. Our normal return call response time is 30 minutes. After hours, call back is within an hour and a tech responding (if needed) is within two hours.

When instructed by one of our techs, you may download TeamViewer QuickSupport to enable them quick access to your system to diagnose and possibly fix it without a trip to your facility.

Service Convenience

Use Our Secured Online Service Request Form

This form is intended for use by customers needing to request service. The information collected will only be used to facilitate the scheduling of your service call.

Certified Technicians

Our techs are always gaining knowlegde in the latest technologies to help improve your systems. Here are just some of the areas in which our techs receive certifications:

  • AccessXpert
  • Axis
  • Softwarehouse CCURE
  • EST3
  • LEED
  • Niagara
  • OnSSI
  • RS2
  • Security Center
  • VideoXpert
  • Sys Platform Powered by Wonderware
  • Schneider Electric SBO
  • Schneider Electric Continuum
  • Harding Intercom
  • Flir Latitude
  • Vista BMS
  • ProWatch by Honeywell
  • Kantech Corporate
  • Avigilon
  • Genetec
  • Call for Service: 800-779-2760 or 515-558-9333

    Whether the middle of the night, a holiday, or a weekday afternoon, you can call to schedule one of our certified & experienced techs to get your system back on track.

    Corporate Contact:
    6200 Thornton Ave Ste 190
    Des Moines, IA 50321
    Main:(800) 779-2760
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